Account deletion
You can ask us to delete your Wellpro Thrive account and the personal data tied to it at any time. Here's how it works, what we delete, and what the law requires us to keep.
In the Wellpro Thrive app, go to Profile → Delete Account. Or use the form on this page. You don't need the app installed.
Enter your name and the email you use to sign in to the app. Under "law," pick the one that applies where you live, or Other. In the details box, write "Delete my Wellpro Thrive account."
We'll email a confirmation link to that address. Your request starts once you click it, so we know it's really you.
We'll email you when it's done, within 45 days of your confirmation. You'll be signed out of the app on every device.
Your login, password, passkeys, and any Google or Apple sign-in links.
Contact details, preferences, notification settings, and device tokens.
Links to wearables and health apps, and data we collected through them that isn't part of your medical record.
Visit notes, lab results, intake forms, care plans, signed consents, and messages with your care team. Your provider must keep these for as long as federal and state law require.
Kept for as long as tax and accounting law require.
Records of who accessed health data, kept for at least six years, as HIPAA requires.
We never use kept data for marketing. We delete or de-identify it when the retention period ends.
Deleting your account doesn't end your care. Contact your clinic about upcoming appointments, prescriptions, or getting a copy of your records before you delete.
Questions? Email privacy@wellpro.ai.
Your request goes straight to our privacy team.
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