Platform › Memberships and billing

Memberships and billing for cash-pay practices.

Built natively into Wellpro.
Paid on time, in one record.

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Membership billingThis quarter
Every membership paid, renewed and recorded
  • Paid on time, %98On track91 last quarter. Goal 97
  • Failed payments recovered, %86Improving62 last quarter, before automatic retries
  • Renewals signed24Improving15 last quarter. 26 due this quarter

Wellpro runs memberships, programs, packages and one-off charges for direct primary care, concierge, functional medicine, longevity, integrative and precision medicine practices. Billing lives in the same record as the chart and the care plan, so your team sells, bills and delivers care from one system, and patients see exactly what their membership includes.

What you can sell

Membership management for every way you sell care.

Set up what your practice sells once and publish it. Wellpro handles the billing, the agreement and what each patient has used.

Memberships

Monthly, quarterly or annual, with enrollment fees, terms and automatic or staff-led renewal.

Programs

Fixed-term programs paid in full or as a deposit plus monthly installments, with early payoff.

Packages

Prepaid visit and session packs, drawn down at each visit.

À la carte

A priced menu of visits, injections, IVs and scans, charged at the desk or to a saved card.

Included services

Visits, consults and scans per month, quarter or year, or unlimited, with rollover and expiry.

Families

One guarantor, age-based pricing and a family maximum, with each member’s balance kept separate.

Member pricing

Member discounts on services and packages, plus coupons and promo codes.

HSA and FSA

HSA and FSA cards accepted, with a check against the HSA rules for direct primary care.

Enrollment

One link from offer to active member.

Most practices spread enrollment across a contract tool, a payment tool and email. Wellpro puts it in one link.

  • One offer. Staff send a prospect or patient one link with the plan, a personal price and start date, the agreement, forms and payment, for one member or a whole family.
  • Your agreement. Each agreement is generated from your own contract text, with the patient’s terms filled in and signed online.
  • Active when complete. The membership turns active when the patient signs, pays and finishes their forms. Patients can also join from your website or booking page.
Offer for the Reyes householdCore membership, 3 members
  • PricingAge-based, family maximum applied
  • AgreementSigned online for all 3 members
  • FormsIntake complete for all 3 members
  • PaymentHSA card saved, first month paid
Membership active, first visit booked
Illustrative household. Offer, agreement, forms and payment completed from one link.
Recurring billing

Recurring billing that runs on its own.

Wellpro runs your billing schedule, so your team handles exceptions instead of chasing payments.

Every billing date

Charged on schedule

Saved cards and bank accounts are charged on each billing date, and Wellpro sends itemized receipts and statements.

Failed payments

Recovered automatically

Retries, a grace period you set and an update-card link by email, plus a warning before a saved card expires.

Changes

Handled without spreadsheets

Pause, resume, cancel at the end of a period, or convert to a longer program with credit for what was paid, applied under your own agreement terms.

In the record

Billing in the same record as the care plan.

For your front desk

Every chart has a membership tab with the plan, balance, credits, saved cards and included services left. Take payments at the desk by card reader or saved card.

For your billing team

Renewals due, past-due accounts, upcoming installments and refunds in one place, with roles that keep larger refunds with a billing admin.

For your patients

Thrive, the patient app branded for your practice, shows each patient their membership, what’s included and their invoices, and lets them update a card or pay a balance.

Payments

Your payments, your account.

Reporting

See recurring revenue at a glance.

Monthly recurring revenue, active members, churn, past-due balances and aging, upcoming installments and renewals, and payouts reconciled to every charge. Superbills and CMS-1500 forms export from the signed note, and everything exports to your accounting system.

Coming soon

What’s next for memberships and billing.

Coming soon

Employer billing

Employers cover all or part of a membership by invoice, and the member pays the rest by card.

Coming soon

Insurance claims

Claims submitted from the signed note, with payer payments posted to the same record.

Coming soon

Wellpro AI billing reports

Ask about revenue, renewals and collections in plain language and get charts and exports back.

Switching

Start alongside. Switch when you’re ready.

Start alongside

Keep taking some payments in GoHighLevel, Hint or your current system while you move. Staff record those payments in Wellpro, so every balance stays complete.

Move over

Import members, plans, next billing dates and balances from any CSV, including Hint, Practice Better and OptiMantra. Most practices are live in weeks.

Questions

What practices ask about memberships and billing.

What is the best membership software for a direct primary care practice?

One that runs memberships in the same record as care. Wellpro handles age-based and family pricing, enrollment from one link, recurring billing, HSA and FSA cards and failed-payment recovery inside the AI-native EHR your team already charts in.

What is the best membership billing software for concierge, functional medicine and longevity clinics?

One that handles more than a monthly fee. Wellpro runs memberships, fixed-term programs with payment plans, prepaid packages and member pricing, and tracks what each patient has used against what their plan includes.

Can patients pay with an HSA or FSA card?

Yes. HSA and FSA cards are accepted like any card, and Wellpro checks direct primary care memberships against the HSA rules, so patients know whether their plan qualifies.

Can we sell fixed-term programs with payment plans?

Yes. Programs can be paid in full, with an optional discount, or as a deposit plus monthly installments. Patients can pay off early, and a program can convert to a longer one with credit for what was already paid.

How do family memberships work?

A household shares one guarantor and one billing account. Pricing can use age bands and a family maximum, and each payment is split across the members’ records so every balance stays accurate.

What happens when a payment fails?

Wellpro retries on a schedule you set, emails the patient a secure link to update their card, and applies your grace period before benefits pause. Your team sees every past-due account in one list.

Do payments go to our own account?

Yes. Your practice is the merchant. Payments go to your practice’s own account and pay out to your bank.

Which payment processors does Wellpro work with?

Stripe payments are built in and set up inside Wellpro. Wellpro can also work with other merchant services and processors, and payments taken elsewhere can be recorded so balances stay complete.

Can patients join from our website?

Yes. Patients can choose a membership and join from your website or booking page, or your team can send a personal offer by email.

Does Wellpro bill insurance?

Wellpro exports superbills and CMS-1500 forms from the signed note today, so claims can be filed. Insurance claims submitted from Wellpro are coming soon.

Is patient health information shared with the payment processor?

No. The processor receives only what a payment needs, such as the name, the amount and a generic item name. Diagnoses, services and program names stay in Wellpro, and Wellpro sends the receipts.

Can we keep GoHighLevel or Hint while we switch?

Yes. Wellpro can run alongside them, and your team records payments taken there so balances stay complete. When you’re ready, import members, plans and balances from any CSV.

Can employers pay for memberships?

Employer billing is coming soon. Employers will be able to cover all or part of a membership by invoice, with the member paying the rest by card.

See your memberships in Wellpro.

Bring your current plans and prices. We will show you how they run in Wellpro, from the offer to the first payment.

Let’s talkNow accepting a limited number of new practices.