Privacy Policy

Intelligent Wellness Solutions Inc. ("WellPro™," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when using our website, platform, and services (collectively, the "Services"), including our telehealth offerings. By accessing or using our Services, you agree to the terms of this Privacy Policy.

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1. Information We Collect
   • Personal Information: When you register for an account or use our Services, we may collect personal information such as your name, email address, phone number, professional credentials, and other contact information.
   • Health Information: As a healthcare-related platform, we may collect and process protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). This may include patient data, treatment information, and other sensitive health-related information.
   • Telehealth Information: When you use our telehealth services, we may collect information related to your telehealth encounters, including audio, video, and messaging data, as well as any information you provide during these encounters.
   • Usage Information: We may automatically collect certain information about your use of the Services, such as your IP address, browser type, device information, and analytics data.
2. How We Use Your Information
   We use the information we collect to:
   • Provide, maintain, and improve the Services, including our telehealth offerings;
   • Communicate with you about your account, the Services, and related matters;
   • Process payments and billing for the Services;
   • Analyze usage trends and preferences to enhance user experience;
   • Comply with legal obligations and enforce our Terms of Use;
   • Facilitate telehealth encounters and the provision of healthcare services by our users to their clients or patients.
3. Information Sharing and Disclosure
   We may share your information in the following circumstances:
   • With your explicit consent;
   • With trusted third-party service providers who assist us in operating the Services, subject to confidentiality obligations;
   • With healthcare professionals with whom you have a established a treatment relationship through our platform, for the purpose of facilitating telehealth services and continuity of care;
   • As required by law, such as to comply with a subpoena or similar legal process;
   • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4. HIPAA Compliance
   As a covered entity under HIPAA, we comply with all applicable HIPAA rules and regulations. We have implemented appropriate administrative, physical, and technical safeguards to protect the privacy and security of PHI. We will only use and disclose PHI as permitted by HIPAA and our Business Associate Agreements with covered entities.
5. Telehealth Privacy
   • We are committed to protecting the privacy and security of your personal information and PHI in the context of telehealth services.
   • We will collect, use, and disclose information related to telehealth encounters in accordance with HIPAA, state telehealth laws, and other applicable regulations.
   • Telehealth encounters may involve the transmission of sensitive personal and health information over electronic communications networks. While we employ security measures to protect this information, we cannot guarantee the absolute security of data transmitted during telehealth encounters.
   • By using our telehealth services, you acknowledge and agree that there may be inherent risks associated with remote communication, and you consent to the use of telehealth technologies for the purpose of receiving healthcare services.
6. Data Security
   We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
   You may update, correct, or delete your account information at any time by logging into your account. You may also have certain rights under applicable data protection laws, such as the right to access, rectify, or erase your personal information. To exercise these rights, please contact us using the information provided below.
8. Data Retention
   We will retain your information for as long as your account is active or as needed to provide the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the Policy. Your continued use of the Services after any changes constitutes your acceptance of the new Privacy Policy.
10. Contact Us
    If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@wellpro.ai